Frequently Asked
Questions
COMMONLY ASKED QUESTIONS
Free & Fast Shipping To US, CA, UK, AU & NZ.
USA: 4-7 business days shipped from the USA.
Canada:4-7 business days shipped from Ontario, Canada.
UK: 3-7 business days shipped from the UK.
AU: AUD 3-7 business days shipped from Melbourne, Australia.
NZ: AUD 7-14 business days shipped from Melbourne Australia.
Shipping of our X-Strong Booty Bands & Booty Card Decks to any customers outside of the US and Australia can take up to 25 days as they are being shipped directly from our Supplier.
Christmas Cut off Dates:
USA: Order by 16 December for standard post and 20 December for Expedited
AUS: Order by 16 December for standard post for VIC, QLD, SA and TAS. For WA and NT order by 9 December. Express Post order by 20 December for Express post for VIC, QLD, SA and TAS, WA by 19 December
CA: Order by 16 December
UK: Order by 16 December
- Please note that shipping can be unpredictable during peak periods and we can’t be held responsible for any shipments that are held up during these periods. We advise to order as soon as possible to ensure your order is delivered on time.
- Express shipping is currently only available for customers in USA and Australia
Perfect Portion Program:
Currently the Perfect Portion Program is being shipped directly from our manufacturer please allow the following timelines for your delivery.
Yes! We’re a 100% women owned and run company. Our founder and CEO created Arena Strength to be for women, by women, which is why all of our trainers are women, and all of the exercises in our workout guides, app, member’s section and community page are designed to be effective for women.
Forever. We believe in selling high quality products that last for LIFE. Our bands are made of premium materials and are designed to never break, perish or stretch out, so you never have to replace them.
As soon as you buy your first Arena product, you’re welcome to join the family! Head on over to Arena Strength Women on Facebook to join an amazing, supportive community of over 60,000+ women, all on their fitness journeys.
Yes, our bands contain natural latex inside the fabric which gives them their stretch.
Our Fabric Body Bands are made from durable elastic fabric, so they will never snap, warp, dig in or roll up. These are the last resistance bands you’ll ever need to buy! They are more comfortable against your skin and safer to use compared to rubber resistance bands.
If you work out effectively and consistently, you should start seeing results in 2 weeks. However, the best muscle growth occurs after a couple of months – so make sure you’re following a good workout structure and keep your momentum going!
YES. Our bands are low impact, and perfect for people recovering from an injury and for women who need to exercise in a pregnancy-safe way.
BODY BAND FAQ
- Extra Strong- Black Band (with pink stripe): This band adds up to 98lbs (44 kgs) of resistance.
- Strong- Black Band: This band adds up to 49lbs (22 kgs) of resistance.
- Medium- Pink Band: This band ads up to 32lbs (13.5kgs) of resistance.
- Light- Gray Band: This band ads up to 24lbs (11kgs) of resistance.
BOOTY BAND FAQ
- Hard- Black Band: This band is HARD and it provides awesome resistance even for our athlete customers. This band is perfect for use in deadlifts or movements with a narrow stance. Most of our customers use this for a selection of exercises they wish to REALLY challenge the glutes. Resistance strength is 45-55 Lbs (20- 26 Kilos)
- Medium- Pink Band: Amongst our customers, this is the most used band, it can be used for every fitness level and provides a strong challenge. You will feel the burn after just 2-3 reps. Resistance strength is 34-44 Lbs (15-19 Kilos)
- Light- Gray Band: This is a great starting resistance level and is also the band we recommend every customer uses in their warm-ups. This band is ideal for lunges and all wide stance movements like sumo squats. This band can also be used for arm resistance exercises. Resistance strength is 23-33 Lbs (10-14 Kilos)
BUNDLE FAQ
TRAIN WITH ARENA FAQ
All the program content is delivered through our smartphone app 🙂
Absolutely not!
Many of you might also have this goal and you are worried that doing our glute activation program might negatively affect this goal.
We want to assure you that IT WON’T.
Building strength and muscle in your legs require you to lift more weight, eat more protein and do quad/glute intensive exercises like lunges, leg presses and squats.
The issue a lot of women have is that they start this heavy training without properly activated glutes.
This increases your risk of injury because your back, and knees take on the work your glutes should be doing.
So if you want to build your legs SAFELY the best thing you can do is first activate the glutes. And once they are activated you’ll be able to strengthen your legs much quicker and without risk of pulling your back or knees.
Our TRAIN WITH ARENA monthly program does exactly that.
- MONTH 1: We activate your glutes ready for you to safely build strength in your legs in month 2.
- MONTH 2: Strength!!! We take you through an intense glute and leg program. This will build/ tone the glutes and shape the legs. If you want to also bulk your legs then we’ll give you additional guidance and exercises to add into our program.
- MONTH 3 ONWARDS: Full body training and continued guidance for your individual workout goals (bulking VS toning VS debulking)
YES!
This is the best program you can do because the first month is focused on only glute-dominant movements.
This means we will train your glutes to ACTIVATE so after the first month they should be firing correctly.
From the second month, we then introduce more leg strengthening exercises and you will be able to build strength safely because your glutes are working correctly.
We always advise you to get the OK from your doctor. With pain, there is a time for rest, and then a time to strengthen and your doctor can give you the OK. If you are in the strengthening phase then our program is ideal because it’s low impact.
By activating and strengthening your glutes you are stabilizing your entire body which will help prevent future back or knee injuries. It’s the best thing you can do to remain strong and mobile as you age.
Yes, you can complete the whole program from home! You do not need any equipment other than your resistance bands.
We highly recommend it. Why? Our bands are honestly the best. If you are currently using plastic bands then our bands will give you much better results because they are incredibly strong.
Even our lightest band activates your glutes 10X more than a plastic resistance band. So you will see better and faster results. We use the best fabrics, elastics, and stitching techniques to ensure these bands will never break no matter how strong you are.
We also offer a 12-month warranty to back up our band durability.
The three-band strength levels we provide are ideal to help you progress and get stronger over time.
Yes! Our app has 3 levels of upper body programs and 2 X 30-Day core programs too. Strengthening your upper body and core is important for achieving all over tone whilst also supporting your posture as you age. We also have lots of guided follow-alongs so our app is beginner-friendly too!
Ps, We also have 9 months of Total Body Workouts which use both our booty & body bands to give you the best total body results!
CANCELLATION: Our subscriptions can be cancelled at any time and the customer will no longer be charged on their next renewal date.
HOW TO CANCEL
- Login to your ‘My Account‘ page (Your username is the email you used at sign up. If you forget your password you can reset it.
- Click ‘Subscriptions’, Click ‘View’ on the top one, and then click ‘Cancel’
SUBSCRIPTION REFUND POLICY
We do not offer refunds, credits or subscription pauses for unused subscription periods, accidental purchases, medical conditions, or any similar reason or event unless required by law to do so.
Our money-back guarantee policy on our website applies to our physical products. The free trial we offer for our subscription allows users to trial the product and if they are unhappy they can cancel their subscription without charge.
The Monthly subscription can be cancelled at any time, there are no lock-in contracts. For the yearly subscription, there is a 14 day grace period from the date the annual fee was charged for customers to change their mind. We will refund the subscription amount minus the days used in that period at the full monthly subscription fee rate.
If you are dissatisfied for any reason, please contact our Support Team at [email protected].
Yes, you can upgrade to the yearly subscription at any time.
- Login to your ‘My Account‘ page (Your username is the email you used at sign up. If you forget your password you can reset it.
- Click ‘Subscriptions’, Click ‘View’ on the top one, and then click ‘Cancel/ Change Subscription Plan’.
- You will be directed to the checkout to confirm and on your next renewal date you will be charged for your chosen plan
The app can be saved on your smartphone and will function as a normal app. It can also be saved on your tablet and desktop computer.
If you are able to cast your device screen to a TV then this should work. The app does not have any inbuilt function for this so it relies on your device capabilities.
We have the follow-along videos in a library in the Members Area of our website so you can also view these from there and potentially display them on your smart TV to follow along to.
We highly recommend it! Whilst we do have programs designed for each band (our lower body programs use our booty bands, whilst our upper body program is 100% body band) to get the best overall strength and tone, we recommend having both. This will allow you to maximise your results and take advantage of our 30-day core programs, over 8 months of total body tone workouts and all of our follow-along videos!.
Absolutely! Our programs were all designed with beginners in mind. Every program has multiple levels which increase in difficulty as you get stronger. Not only will you see great results as a beginner, but you’ll continue to see them as our workouts get stronger with you!
Not to mention our 30+ follow-along workouts which range from 5 all the way to 25 minutes. These include guided beginner workouts with both our sets of bands alongside stretching and cooldowns.
Lastly, as a beginner, we know it can be a little scary. So you’ll get access to our exclusive Train With Arena Facebook group where you can ask our top trainers any and every question you have about the workouts. They’re there to support you!
COLLAGEN FAQ
Yes, Arena Strength Collagen is made from only the highest quality, food-grade ingredients. It is manufactured in the USA in conjunction with strict US food standards.
No, Arena Strength collagen is not made from ingredients that are genetically modified. It is 100% GMO-Free.
No, Arena Strength Collagen is made from Chicken and Beef. It is not suitable for Vegans.
Yes, Arena Strength collagen is 100% Gluten, Dairy and Soy Free.
Our collagen is made in a facility that handles eggs, wheat, milk, tree nuts, peanuts, soybeans, crustaceans, shellfish, and fish. While our manufacturers do their best to keep our product separate, some crossover may occur.
While most brands of collagen contain only two types of collagen, Arena Strength collagen contains 5 types of collagen: I, II, III, V and X. Our collagen is from grass-fed, pasture-raised cows and cage-free chickens. It also contains the natural substance hyaluronic acid which is responsible for skin hydration, this increases the benefits to the skin. Our collagen is tasteless and odorless and can be added to any liquid, hot or cold.
Just one 10 gram serving per day mixed into your favorite beverage is enough to see & feel great results. Studies show that results show in 4-6 weeks.
Visible improvements will start appearing after 4-6 weeks including; stronger nails, thicker hair and smoother, more radiant skin (taking a before and after photo is a great way to see your results). Collagen also aids in muscle recovery and is shown to help repair and keep joints healthy.
Our collagen is manufactured in the USA to strict USA food standards.
The state of California requires all products to warn customers of potential lead or cadmium exposure, even those with naturally occurring safe levels including non-food products (like treadmills). Within California, you’ll find the below warning on most products from breakfast cereals to jeans. Theoretically, tap water should also contain a Prop 65 warning as it has natural traces of lead. All protein powders will contain natural traces of lead, our protein is completely safe and has been tested. We are including the warning below to be compliant in the state of California for prop 65.
WARNING: Consuming this product can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warning.ca.gov/food.
COLLAGEN FAQ
Yes, Arena Strength Collagen is made from only the highest quality, food-grade ingredients. Our collagen adheres to strict Australian food laws.
No, Arena Strength collagen is not made from ingredients that are genetically modified. It is 100% GMO-Free.
No, Arena Strength Collagen is made from Beef. It is not suitable for Vegans.
Yes, Arena Strength collagen is 100% Gluten, Dairy and Soy Free.
Our collagen is 100% made from the collagen peptides of grass-fed, pasture-raised cows, with NO additives. Our collagen is tasteless and odourless and can be added to any liquid, hot or cold.
Just one 10 gram serving per day mixed into your favorite beverage is enough to see & feel great results. Studies show that you’ll start to see results in 4-6 weeks.
Visible improvements will start appearing after 4-6 weeks including; stronger nails, thicker hair and smoother, more radiant skin (taking a before and after photo is a great way to see your results). Collagen also aids in muscle recovery and is shown to help repair and keep joints healthy.
Our collagen is manufactured in the USA and complies with Australia’s strict food standards and laws.