WARRANTY AND RETURNS POLICY

 

 

1 Year Structural Warranty

Arena Strength Booty and Body Bands come with a 1 Year Structural Warranty so you can shop with complete peace of mind.

Arena Strength will, at our discretion, repair or replace any product with a manufacturing or materials fault for the duration of 1 year from purchase date:

Warranty does not apply if:

  • Damage caused by:
    • Inappropriate washing or cleaning products used
    • Misuse
    • Abuse or neglect
    • Failure to follow recommended maintenance guidelines
  • Normal wear and tear
  • Wearing, pilling, creasing, stains or fading of fabric
  • Fading or discolouration caused by excessive exposure to direct sunlight
  • Products not used for intended purposes
  • The product have been tampered or modified with in any way
  • Force Majeure

NB:  This 1 Year Warranty does not apply to any of our products that have been purchased for commercial use. The bands might be slightly different sizes. Anything from 13.2-14.2 inches is an acceptable band size difference and does not require replacement.

Can I return my product?

Yes! Arena Strength offers all customers a risk free 30 day Money Back Guarantee (subject to conditions below).

We want you to be 100% happy with your purchase so:

  • In the unlikely event that your item is faulty or damaged on delivery, Arena Strength will repair, replace or provide a full refund upon return of the item. You must make contact with Arena Strength within 30 days of receipt of product and products returned within 7 days of Authorisation of return.
  • If you change your mind about the purchased product, you are welcome to return the product for a refund (excl. postage fee), exchange for another product or receive a Credit Note within 30 days from date of purchase.

The following conditions do apply:

  • You must make contact with us and return goods within 30 days from date of purchase
  • All returned products must be in their original condition (including all original product packaging)
  • Proof of purchase will be required
  • For damaged / faulty items photos may be requested via email, within 30 days of receipt of goods
  • Any Credit Notes issued are valid for 3 months from date of issue. After such time will be null & void unless extension is agreed in writing with Arena Strength

PLEASE NOTE: Arena Strength at their discretion have the right to reject returns outside the 30 day return period, or for items which are not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product Returns that do not meet our Return criteria will be at the Buyers Disposal.

What if I receive an incorrect product?

In the unlikely event that you should receive an incorrect product re-delivery of correct item will be sent out:

  • Immediately after we receive the original product from you.
  • Returned product is in its original packaging, in original condition.
  • To the original address on order, unless otherwise agreed to in writing

How do I return a product?

Any return or exchange must be first advised via email, addressed to – [email protected]

Please be sure to quote your Arena Strength Order Confirmation Number and contact details in all correspondence.

30 Day Money Back Guarantee
If you change your mind during the 30 Day Money Back Guarantee window, please send an image of the bands in perfect condition with your email to [email protected]. This will help to fast-track your refund/credit note.

1 Year Warranty Returns 
Any returns outside of the 30 Day Money back Guarantee window will be accepted for product faults only and upon the conditions outlined above in the “1 Year Structural Warranty” section.

The correct return address will be sent out via email and is dependant on country of purchase.

Note: Refunds will be processed within 5-7 business days once above conditions are met.

How to activate your warranty

 
If you ordered directly with us, there is no need to activate your warranty – we have done this for you!
 
If you purchased your bands via Amazon, it’s quick and easy to activate your 12-month warranty. Simply sign up to our FREE member’s area here and your warranty will be activated for you.